Careers

PURPOSE: The Staffing Manager leads daily operations of the Staffing Department, ensuring accurate scheduling, coverage, and aide support. This role manages the execution layer between the Director and Staffers-owning processes, accountability, and performance to keep operations running smoothly without constant escalation.

Qualifications:

• 3-5+ years in staffing/scheduling operations (healthcare strongly preferred)
• People-management experience and the ability to enforce accountability confidently
• Strong operational judgment and priority management
• High attention to detail and follow-through
• Familiarity with scheduling/payroll system a plus
• Exceptional interpersonal communication and customer service skills
• Experience with EMR systems, Microsoft Outlook, Teams, and Excel is a plus

RESPONSIBILITIES (including, but not limited to):

This position does have supervisory duties

• Oversee scheduling across all territories (weekdays, weekends, holidays)
• Monitor call-outs, coverage gaps, and census changes
• Serve as first escalation point for staffing challenges
• Align coverage with patient acuity and operational priorities
• Directly manage Staffing Coordinators
• Assign territories, workloads, and priorities
• Monitor performance and protocol adherence
• Address issues early; escalate formal actions when needed
• Audit schedules for correct aides, hours, locations, and designations
• Ensure schedules meet department deadlines
• Resolve discrepancies with Payroll/HR before processing
• Ensure clear communication on schedules, changes, and expectations
• Manage scheduling-related escalations
• Enforce proper communication routing
• Oversee weekend staffing execution
• Provide escalation support as needed

• Identify and resolve recurring issues

• Enforce workflows, policies, and documentation standards
• Identify inefficiencies and gaps
• Partner with Director on process improvements and system implementation
• Provide daily/weekly updates to Director
• Flag risks and shortages proactively
• Adhere to the practice of confidentiality with regard to patients, staff, customers and all aspects of the organization.
• Ensure that Grace Healthcare Services' best practices are incorporated into all job activities/responsibilities.
• Perform other duties as necessary.